Refund & Return

Thank you for shopping at Hamza’s Haven. We are committed to providing you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer the following return and refund policy:

1. Returns

We accept returns within 3 days of receiving your order.
To be eligible for a return, the product must be in unused, undamaged, and resellable condition.
The product must be in its original packaging.
Some items, such as perishable goods, custom-made items, or hygiene products (e.g., opened skincare or personal items), are not eligible for return.
2. Process for Returns

To initiate a return:

Contact Us at hamzashavenn@gmail.com with your order number, the product you want to return, and the reason for the return.
We will provide you with detailed instructions on how to return the product, including the return shipping address.
Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or the item was defective.

3. Refunds

Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
If your return is approved, we will process your refund within [5-7 business days].
Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
If the product is returned in a condition that does not meet our return policy, we reserve the right to deny the refund.

4. Exchanges

If you would like to exchange a product for a different size or color, please follow the return process above, and once we receive the returned item, we will assist you in placing a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at hamzashavenn@gmail.com with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

6. Non-Refundable Items

Certain items are non-refundable, including:

Gift cards
Downloadable software products
Sale or clearance items (unless specified otherwise)

7. Late or Missing Refunds

If you have not received your refund after the processing time, please:

Check your bank or payment provider account.
Contact your credit card company or bank; it may take some time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at hamzashavenn@gmail.com.

8. Contact Information

If you have any questions about our return and refund policy or need assistance with a return or refund request, feel free to contact us:

Hamza’s Haven
Email: hamzashavenn@gmail.com
Website: https://hamzashaven.com